Shipping policy

Where We Ship

We ship from Singapore to most countries worldwide. Shipping fees (if any) are shown at checkout.

Order Processing Time

  • Processing: Typically 1–2 business days (Mon–Fri, SG time) from order confirmation.

  • Orders containing pre-order items will ship when all items are ready (your transit window starts on the day we post your parcel).

Shipping Methods & Timeframes

Transit time begins after we’ve posted your order and excludes weekends, public holidays, and any customs inspections. Estimates are provided by SingPost and are not guaranteed.

1) Standard / Complimentary (Untracked)

  • ETA: 8-20 business days after dispatch (per SingPost guidance).

  • Tracking: Not available. Because this service is untracked, investigations are limited if the parcel is delayed or misrouted.

2) Tracked Mailing

  • ETA: 8-20 business days after dispatch (same transit window as Standard).

  • Tracking: A tracking number and link will be emailed once your parcel is posted.

Notes: Actual delivery times can vary by destination, remote-area delivery schedules, peak seasons, weather events, and customs clearance.

Address Accuracy

Please double-check your shipping address at checkout. We aren’t responsible for delays or losses due to incomplete or incorrect addresses. If you need a change, contact us before dispatch.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or fees set by your country. These charges are the buyer’s responsibility and are not included in our prices or shipping fees.

Delivery Issues

  • Marked as Delivered: If a package is marked delivered but not received, please check with household members and your local post office. We’ll assist where possible, but replacements/refunds are not guaranteed for untracked services.

  • In-Transit Delays: Untracked parcels have limited visibility. Tracked parcels can be investigated with the carrier once they are outside the estimated window.

Split Shipments

We normally ship orders in one parcel. If items ship separately, we’ll let you know and provide tracking (for tracked orders).

Support

Questions about your shipment? Reach us at support@everythingstraps.com with your order number. We’re here to help.