Refund policy

1) Eligibility for Refunds

We only offer refunds if:

• The item is faulty/defective on arrival, or

• You received the incorrect item (wrong product, color, or size from what you ordered).

All other reasons (e.g., change of mind, ordering the wrong item/size, personal preference) are not eligible for refunds or returns.

2) Filing a Claim (7-Day Window)

You must submit your refund request within 7 calendar days of the product’s delivery date (as shown by the carrier’s tracking).

When you contact us, please include:

• Order number

• Brief description of the issue

• Clear photos/videos showing the defect or the incorrect item and the shipping label on the parcel

Contact: [support@everythingstraps.com]
(Please do not return items without prior approval.)

3) What Happens After You File

• We’ll review your claim and may request additional information.

• If approved, we will either:

  • Provide a prepaid return label and instructions to send the item back, or

  • In some cases, authorize no-return disposal (photo verification may be required).

• Once the returned item (if required) is received and inspected, we’ll issue a refund to your original payment method. Processing times vary by your bank/card issuer (typically 5–10 business days after we process the refund).

4) Condition Requirements

For claims of faulty/incorrect items:

• Items should include all original packaging and accessories where possible.

• Damage caused by misuse, improper care, modification, or normal wear and tear is not covered.

5) Shipping Costs

• If your claim is approved for a faulty or incorrect item, we cover return shipping (via a prepaid label) or may process a refund without a return, at our discretion.

• Unapproved returns or returns sent cash-on-delivery (COD) will be refused.

6) Non-Eligible Situations (No Refunds/Returns)

• Change of mind or buyer’s remorse

• Ordering the wrong size/length or compatibility issues not caused by us

• General wear and tear, cosmetic scratches from normal use

• Claims filed after the 7-day window

7) Lost or Stolen Packages

Please contact the carrier for delivery disputes marked as “delivered.” We’ll assist with documentation where possible, but such cases are not refundable unless a fault on our side is confirmed.